Privacy Policy

1. Introduction

Al Qurum Perfumes ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alqurumperfumes.com or make a purchase from us.

Business Details

2. Information We Collect

Personal Information You Provide

When you place an order or interact with our services, we may collect:

• Full name
• Delivery address
• Contact telephone number
• Email address (for order confirmations and marketing)
• Payment information (processed securely through our payment gateway)

Automatically Collected Information

3. How We Use Your Information

We use the collected information for the following purposes:

Order Fulfillment

• Processing and delivering your orders
• Coordinating with Asyad Shipping courier for delivery
• Sending order confirmations and updates

Customer Service

• Responding to inquiries via WhatsApp Business API
• Handling returns, exchanges, and refunds
• Addressing customer concerns

Marketing Communications

• Sending promotional emails about new products and special offers
• Running targeted advertisements on Facebook and Instagram
• Sharing updates about our authentic French perfume collections

Website Improvement

• Analyzing website usage through cookies
• Improving user experience
• Optimizing product offerings

4. Legal Basis for Processing (GDPR Considerations)

While we operate in Oman, we process your data based on:

• Contractual Necessity: To fulfill orders and provide services
• Consent: For marketing communications and non-essential cookies
• Legitimate Interests: For business operations and fraud prevention

5. How We Share Your Information

We may share your information only with:

Service Providers

• Asyad Shipping courier: For order delivery purposes
• Payment processors: To securely process debit card and online payments
• WhatsApp Business API: For customer communication

Legal Requirements

We may disclose your information if required by Omani law or in response to valid legal requests from authorities.

Social Media Platforms

We use Facebook and Instagram advertising platforms, which may receive limited data (such as cookie identifiers) to display relevant advertisements. This is governed by their respective privacy policies.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by Omani law.

• Order Information: Retained for accounting and legal compliance purposes
• Marketing Data: Retained until you opt-out or request deletion
• Cookies: Subject to expiration periods or until you clear your browser data

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Cookie Control: Manage cookie preferences through your browser settings
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• Secure payment gateway for online transactions
• Encryption of sensitive data
• Official WhatsApp Business API for secure messaging
• Regular security assessments

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information is primarily processed and stored in Oman. If data is transferred internationally (such as through Facebook/Instagram advertising platforms), we ensure appropriate safeguards are in place.

12. WhatsApp Business Communications

We use the official WhatsApp Business API for customer service and order updates. Communications through WhatsApp are subject to WhatsApp's privacy policy and end-to-end encryption.

13. Marketing Preferences

You can control your marketing preferences through the following methods:

• Email Marketing: You can opt-out by clicking "unsubscribe" in any marketing email
• Social Media Ads: You can control ad preferences through Facebook and Instagram settings
• WhatsApp: You can request to stop receiving promotional messages at any time

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

15. Governing Law

This Privacy Policy is governed by the laws of the Sultanate of Oman and complies with applicable data protection regulations.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: